CHRISTIANAH OGUNDOTUN

Managed administrative functions and client relations for a music school, ensuring efficient operations and effective communication.

• Maintained precise inventory records for musical instruments, ensuring accurate stock levels and supporting operational efficiency.
• Safeguarded sensitive organizational and student information, upholding strict confidentiality standards to maintain trust and data integrity.
• Provided comprehensive administrative support, streamlining daily operations and enhancing overall office efficiency.
• Contributed to marketing and outreach initiatives, effectively increasing program visibility and engagement within the community.
• Addressed diverse inquiries regarding programs, tuition, and policies, resolving issues promptly and enhancing client satisfaction.

Managed customer interactions and financial transactions, ensuring accurate record-keeping and a smooth operational flow.

• Managed high-volume customer inquiries via phone and email, resolving issues efficiently to maintain positive client relationships.
• Processed numerous customer transactions, including orders and payments, ensuring accuracy and efficient financial reconciliation.
• Maintained meticulous customer records and sales databases, enhancing data accuracy and supporting informed business decisions.
• Cultivated an organized and efficient work environment, optimizing workflow and enhancing overall team productivity.

Served as the primary point of contact for a university liaison office, managing visitor experience and information dissemination.

• Warmly greeted and directed all visitors and clients, creating a professional and welcoming first impression for the university.
• Provided timely and accurate information and assistance to clients, effectively resolving inquiries and enhancing their overall experience.
• Accurately maintained detailed logs, reports, and digital records, ensuring data integrity and facilitating efficient information retrieval.
• Proactively addressed client needs and concerns, consistently achieving high levels of customer satisfaction through attentive service.